International Orders

ORIFT is an online store based in Japan.
Please read the below information before order, thank you.

*Please note that we are temporarily shipping via YAMATO TRANSPORT due to the service stop and delay of EMS.
YAMATO TRANSPORT is one of the major shipping company in JAPAN. There are no change in the shipping fee. 

(Mar. 9, 2022)


SHIPPING COUNTRIES

We are currently shipping to the following countries.
For other countries, please contact us !

・EU countries🇪🇺
・Norway🇳🇴
・South Korea🇰🇷
・United States🇺🇸

Due to temporarily stop in acceptance of EMS, we CANNOT ship to following EU countries.

・Greece
・Malta
・Romania
・Slovakia

We CANNOT ship to following countries.

・Australia
・United Kingdom

We are unable to deliver for now, as we do not have the means to pay or issue VAT or GST numbers.


SHIPPING FEES

Shipping fees are calculated according to the total weight of the shipping box.
*All prices are exclusive of tax.

EU🇪🇺, Norway🇳🇴, US🇺🇸

~ 1.0kg          JPY 3,200
1.1 ~ 2.0kg    JPY 5,200
2.1 ~ 3.0kg    JPY 7,000
3.1 ~ 4.0kg    JPY 9,000
4.1kg ~          JPY 12,000

South Korea🇰🇷

~ 1.0kg          JPY 1,500
1.1 ~ 2.0kg    JPY 3,300
2.1 ~ 3.0kg    JPY 4,300
3.1 ~ 4.0kg    JPY 5,300
4.1kg ~          JPY 6,300

・Orders for only postcards are flat rate JPY 500.
・Please check the fee at the checkout page. After entering your shipping address, the shipping cost will be displayed.
・All items will be shipped by EMS. Please note that you cannot specify the delivery company.


SHIPPING LEAD TIME

*Please note that deliveries might be delayed due to the COVID-19 pandemic.

・We will ship your order within 3 working days after we confirm your order.
・We are unable to ship on Saturdays, Sundays, Japanese National holidays, New Year holidays, and Summer holidays. Thank you for your understanding.
・We will notify you on our website or Instagram when we are unable to ship due to long holidays or some other reasons.


SALES PRICE

・Final price will be displayed at the checkout page after you enter the shipping country. International orders are not subject to Japanese consumption tax.
・Please note that prices are subject to change without notice.


TAX AND DUTIES FOR INTERNATIONAL ORDERS

・Please note, all international packages may be subject to taxes, duties and custom fee upon delivery in your territory. Shipping quotes exclude these costs. For details, please contact the customs office in your receiving country.
・Any import taxes, duties, or fees that may be incurred are the responsibility of customers. We cannot assist with the payment of these fees or provide any discounts or refunds in relation to these fees.
・As of July 1st, 2021, EU citizen customers are required to pay VAT on all purchases up to €150. Customers will be charged upon delivery of the goods by the carrier as we do not collect VAT and duties.


PAYMENT METHODS

We accept the following payment methods

・Credit card (VISA, MASTER, JCB, AMERICAN EXPRESS)
・Apple Pay
・Google Pay
・Shop Pay

*We do not accept bank transfer, convenience store payment, or cash on delivery.


RETURNS・REFUND

・We do not accept returns, exchanges, or refunds, except defective products.
・Please contact us within 7 days if the product is defected, damaged or delivered in error. We will send a replacement product immediately.
・If the item is out of stock, we will contact you, then cancel the order and refund the product price and shipping fee.
・We do not accept returns without contact in advance.
・Please note that there might be small scratches and stains on the items, due to the nature of the items.
・If you have any questions about the condition of the item, please feel free to contact us before order.


CANCELLATION

・We do not accept cancellations for the customer's personal reasons after the order has been placed.
・We do not accept cancellations due to a customer's inability or unwillingness to pay import fees, taxes, or duties.
・If payment is not completed for within 7 days, the order be cancelled.


PRIVACY POLICY

Please see our privacy policy page.


If you have any questions, please contact us via the contact form or email.
info[at]orift-store.com
*Convert [at] to @ sign.